Efecte is a Finnish software corporation that produces cloud-based solutions and related services to its customers. Its product range consists of IT departments’ ERP solutions, i.e. IT Service Management solutions, and Identity and Access Management software that is needed for signing into different IT systems.
Products
Efecte offers cloud-based IT Service Management and Identity and Access Management software and professional services that support them. With Efecte’s platform, customers and digitalize, manage and automate different services. Customers use the platform to manage, e.g., IT, HR and financial services, customer service, and access rights. The platform is also in use in facilities, contract management, and identity management.
Efecte’s customer base consists of different service organizations in large and mid-sized companies and public sector entities. In Finland, e.g., Mehiläinen, Musti Group, and Sarastia were Efecte’’s customers in 2019. In Switzerland, one of Efecte’s largest customers is the hotel chain Hotelplan Group that has over 1600 offices.
In 2019, 80% of the company’s revenue came from service management, and the remaining 20% from Identity and Access Management. Service management includes planning, delivering, managing, and developing organizations’ IT services. Identity and Access Management means the creation, management, and storing users’ identities and access rights. Efecte’s ticketing systems are used in IT functions, but increasingly also in finance departments. Efecte’s platform has an integrated kanban board, on which tasks move as cards from left (To Do) to the right (Done), moving through different process phases. Efecte offers services that are related to its software products, e.g., implementation projects, integration work, training, and continuous development of customers’ environments. In 2015 Nordic customers included SSAB, Roskilde Municipality, Danske Bank, and Stena Sphere. In 2015 the company said other customers were companies such as Konecranes, Patria, DNA Oy, VR Group, Paulig, and Finnish cities Helsinki, Vantaa, Espoo, and Tampere.