Namahn is a human-centered design consultancy based in Brussels, Belgium. Considered a pioneer in human-centered design in Belgium, Namahn is primarily active in the fields of interaction design, service design and safety-critical design.
Digital products
Designing digital products that enhance user satisfaction.
- Desktop & mobile applications
- Information-rich sites & intranets
- Scheduling, planning & configuration tools
- Safety-critical applications
- Self-service tools
Services
Creating successful service experiences.
- User research
- Customer journey
- Ideation
- Service blueprint & roadmap
- Business analysis & modeling
- Service prototyping
- Pilot testing
Strategy
Designing systemic change and management strategies.
- Digital transformation
- Social innovation
- Innovation & change management
- Stakeholder management
Spaces
Optimising workspaces to improve the human experience.
- Customer-service delivery spaces
- Reception and welcoming spaces
- Control and crisis rooms
- Dispatching centres
- Call centres
Insights
Deploying research methods and testing to understand user needs.
- Benchmark
- Interviews & focus groups
- User observations & shadowing
- Evaluating services with users
- Top task survey
- Analytics
Knowledge
Accelerating the growth of knowledge through tailored training, workshops, coaching and toolkits.
- Coaching
- Custom training sessions
- Custom tools & toolkits
- Lectures
- Joint projects